Privacy Policy

This Privacy Policy describes how WasherBee Dubai collects, uses, discloses and protects personal information in connection with our website and services. It is prepared in alignment with applicable UAE laws, including the UAE Personal Data Protection Law (PDPL) and relevant Dubai consumer protection requirements.

Data Controller

WasherBee Dubai is the data controller for the information collected through this website. If you have questions about how we handle personal data, contact us at info@washerbeedubai.com.

Personal Data We Collect

We collect personal data you provide when you use our services, including name, contact details, address, booking and payment information, and any other information you choose to provide. We may also collect technical and usage data (e.g., IP address, browser type) for operational and analytics purposes.

Legal Bases for Processing

We process personal data where necessary to perform a contract (e.g., to fulfil a booking), to comply with legal obligations, to protect vital interests, for our legitimate business interests (such as improving services and preventing fraud), or where you have given consent.

How We Use and Share Data

We use personal data to provide and improve our services, communicate with you, process payments, and comply with legal obligations. We may share data with trusted third-party service providers (such as payment processors, delivery partners, and hosting providers) under confidentiality and security obligations. We do not sell personal data.

International Transfers

Personal data may be processed or stored outside the UAE where our service providers operate. When transfers occur, we implement appropriate safeguards to protect your personal data consistent with applicable UAE data protection requirements.

Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations and resolve disputes. Retention periods vary depending on the type of data and the purpose for which it was collected.

Your Rights

Subject to applicable law, you may have rights including to access, correct, delete, or restrict processing of your personal data, to object to processing, and to request data portability. To exercise your rights, contact us at info@washerbeedubai.com. We may request verification of identity before responding to requests.

Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, destruction or alteration. No system is completely secure; accordingly, we cannot guarantee absolute security of information transmitted to us.

Complaints and Regulatory Rights

If you believe we have not handled your personal data in accordance with applicable laws, you may contact us at info@washerbeedubai.com. You may also have the right to file a complaint with the relevant UAE authorities.

Updates to This Policy

We may update this Policy from time to time. The latest version will be posted on our website with an updated effective date.

Contact

For questions or to exercise your rights contact: info@washerbeedubai.com.